Frequently Asked Questions

Shipping

How long does delivery take?
Standard delivery takes 3–5 business days. Express shipping is available at checkout.

Do you offer free shipping?
Yes! We offer free shipping on all orders over $50.

Do you ship internationally?
Currently we ship within Sweden and the EU. More countries coming soon.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Please contact us to initiate a return.

How long does a refund take?
Refunds are processed within 5–7 business days after we receive your return.

Products

Are your baby products safe and tested?
Absolutely. All our baby products meet EU safety standards (CE certified).

Are your pet food products natural?
We prioritise natural, high-quality ingredients. Check each product page for detailed information.

Orders

Can I change or cancel my order?
Contact us within 24 hours of placing your order and we'll do our best to accommodate changes.

How do I track my order?
You'll receive a tracking link by email as soon as your order is dispatched.

Still have questions?

Don't hesitate to contact us – we're happy to help!